Kitz & Pfeil Ace Hardware

Paula Schmitz 4 months ago

Today I tried to order a grill for delivery online and had a mishap. I called the local store in Oshkosh here and was told to talk to Barb who works down in the grill area. She not only was able to let me purchase a grill right away as well as getting it delivered less than an hour afterwards the same day. Thank you for your great customer service. 😁

Steve Johnson 4 months ago

Called power center about my new John Deere rider i bought here that has a ear piercing noise since day 1 when engaging mower blades. Guy on phone (John) was less than helpful and after describing my issue he says "that's not what I asked" in a crappy tone. Im taking it somewhere else to be fixed. I've worked in customer service most of my life and refuse to be talked to like that and will not be a customer here any longer

Lex Diaz 5 months ago

Went and bought $80 worth of drillbits to drill out A stuck tire rod out of my steering knuckle Really felt racially while my girlfriend use the bathroom quick and not only was I being followed before purchase. My girlfriend was being followed in a whole separate part of the store, being stared down by employees in the store I have never felt so uncomfortable and harassed in my life

Amy Albright 5 months ago

the best hardware store ever! kitz & pfeil has it all ! great staff and located in the heart of downtown OshKosh!

Pete J a year ago

This place was started long before Menards, Home Depot, Lowe’s or any of the other big chains even existed. Established in 1913 by Joseph H. Kitz and Charles E. Pfeil. And it shows. Knowledgeable staff, extensive inventory. Regarding access, although the store is on Main Street, there is a much nicer entrance in the back of the store, with a parking lot, rather than parallel parking on Main Street. If you don!’t see it, just ask. If they don’t have it, they can either order it ir suggest where you may find it. Highly recommend